Cancellation & Refund Policy (HelloChat)

Effective Date: January 15, 2026
Applies to: Paid subscriptions to HelloChat (monthly/annual)
Payments: Processed by Lemon Squeezy (Merchant of Record)

1. Renewal and Billing

HelloChat subscriptions renew automatically on a monthly or annual basis (depending on your plan) unless you cancel before the next renewal date shown in your account and/or receipt.

2. How to Cancel (Stop Renewal)

You can cancel your subscription at any time:

  • via the subscription management link on your Lemon Squeezy receipt (if available), or
  • by emailing support@gethellochat.com for assistance.

Cancellation stops future renewals. Unless otherwise stated at checkout, you will retain access until the end of your current billing period.

3. Refund Policy (Limited)

HelloChat subscriptions are sold and processed by Lemon Squeezy as the Merchant of Record (“MoR”). As a result, refunds (if approved) are issued through Lemon Squeezy and may be subject to Lemon Squeezy’s terms and processes, as well as applicable law.

General rule: Except where required by applicable law, subscription fees are generally non-refundable, and we do not provide prorated refunds for partial billing periods.

When we may approve a refund: We may approve a full or partial refund in our discretion (and coordinate with Lemon Squeezy) in limited cases such as:

  • Duplicate charges (e.g., you were charged twice for the same period)
  • Billing errors (e.g., charged after timely cancellation due to a system issue)
  • Service unavailability that materially prevented use of paid features for a sustained period (case-by-case)
  • Unauthorized transactions where you promptly notify us and cooperate with verification

Non-qualifying examples: We typically do not approve refunds for (a) change of mind, (b) lack of usage, (c) expected product limitations described on our website, or (d) failure to cancel before a renewal date.

Mandatory rights: Nothing in this policy limits any non-waivable rights you may have under applicable law.

4. How to Request a Refund

To request a refund for a Lemon Squeezy-processed purchase:

  • Use the support/contact options provided on your Lemon Squeezy receipt, or
  • Email us at support@gethellochat.com and include the details below.

For fastest processing, include:

  • the email address used at checkout,
  • your Lemon Squeezy order/receipt number (or invoice identifier),
  • the date of the charge and the amount, and
  • a brief explanation of the issue (e.g., duplicate charge, billing error, outage).

We may request additional information to verify your request and prevent fraud. If a refund is approved, it will be processed via Lemon Squeezy as Merchant of Record.

5. Chargebacks and Disputes

If you believe a charge is incorrect or unauthorized, please contact us (and/or Lemon Squeezy support via your receipt) before filing a chargeback so we can review and resolve the issue quickly. If a chargeback or dispute is filed, we may suspend access while the dispute is being processed.

6. Processing Time

Refund timelines depend on Lemon Squeezy, your payment method, and your bank/card issuer. Once approved and processed, it may take additional time for the refund to appear on your statement.

7. Contact

For cancellation help or general support: support@gethellochat.com