Effective Date: January 15, 2026
Company: ZetEngine ("HelloChat", "we", "us")
Website: https://www.gethellochat.com
Contact Email: support@gethellochat.com
This Privacy Policy describes how ZetEngine ("HelloChat", "we", "us") collects, uses, discloses, and protects personal information when you access or use HelloChat (the "Service"). HelloChat is a subscription-based SaaS platform that helps teams create and maintain customer support policies, workflows, knowledge bases, and playbooks, and use approved documentation to power an AI support agent.
Account/Admin data (B2B customers / workspace admins): We act as a controller for information related to your account, workspace administration, and customer relationship.
Customer Data (end-user chat content processed for customers): When business customers use HelloChat to support their own end users, we typically act as a processor and process Customer Data on the customer's instructions.
Depending on how you use the Service, Customer Data may include:
We do not intentionally collect payment card details. Payments are processed by our Merchant of Record (see Section 6).
We collect certain information automatically when you use the Service:
We use information to:
Where required by law, we process personal information on the basis of:
We do not sell personal information. We may share information with:
Service providers (processors):
Payments (Merchant of Record):
Paddle may process payment information, taxes (e.g., VAT/GST/sales tax), invoicing, disputes, and refunds as Merchant of Record. We may receive limited subscription/billing status information (e.g., active/canceled status, invoice identifiers) to manage service access.
Legal and safety: when required to comply with law, protect rights, prevent fraud, or secure the Service.
Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.
Our vendors may process data in countries other than your own. We take steps intended to ensure appropriate safeguards for cross-border transfers where required.
Customer Data: Deleted immediately upon account deletion or as otherwise instructed by the customer, subject to limited retention required for security, legal compliance, or dispute resolution.
Security/diagnostic logs: retained for 6 months, then deleted or anonymized, unless required for investigation or legal compliance.
Support communications: retained as needed to address requests and maintain operational records.
We may use cookies or similar technologies for essential site/service functionality and security. You can control cookies through your browser settings. Disabling cookies may affect parts of the Service.
We maintain reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure.
Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing.
To exercise rights, contact: support@gethellochat.com. We may need to verify your identity and (for Customer Data) your authority on behalf of a workspace/customer.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version on our website with a new effective date.